Terms & Conditions

General Conditions

General Terms & Conditions

Check-in time is from 15:00
Check-out time is by 11:00.
Smoking is not allowed in the hotel.
Pets are not allowed in the hotel.
One child up to 2 years may share their parent’s room at no extra charge. A baby cot is available upon request.
All rates include 6% VAT. Room rates exclude €2,75 city tax per person per night. Taxes and value added tax are subject to change without notice according to local law.

Payment policy

A valid credit card is required at time of booking. Two days prior to arrival the full reservation value will be charged to the credit card provided at the time of booking. If the card declines, the hotel reserves the right to cancel the full booking. Special offers and discounted rate have different payment policies. Please check at the time of booking.The credit card provided at the time of booking must be provided upon check-in and the card holder must be present with a matching government-issued ID unless a third party authorization form has been submitted to the hotel in advance. Upon arrival a €150 cash deposit or credit card pre-authorization will be required as a deposit or room guarantee.

Cancellation policy

Individual bookings: Cancellation must be received before 23:59 (CET/CEST) three days prior to arrival. If the reservation is received later than the required date, or in case of no show, the full reservation value will be charged. Special offers and discounted rates have different cancellation policies. Please check at the time of booking.

Group bookings: Bookings of 5 rooms or more are considered group bookings and require full payment of the full reservation value at the time of booking. In the event of cancellation or no show, the full reservation value will be charged as cancellation fee, unless otherwise agreed in writing.

Pet Policy
  • Dogs are welcome from 1 October until 31 March only.
  • One dog with a maximum weight of 20kg and a maximum height of 40 cm from the withers is permitted to stay in the guest room.
  • A non-refundable pet charge of EUR 25 per night will apply.
  • Pets are to be secured in a crate or pet carrier when left unattended in the apartment.
  • Pets are to be leashed or in a carrier while in the public areas.
  • Pets are not permitted in the breakfast area from 07:00AM until 11:00AM.
  • Pet owners are responsible for cleaning up after their pet in and around the property at all times, as stipulated by local laws. Failure to do so will result in a fine of €80.
  • Management reserves the right to shorten the guest(s) stay in case the dog causes intolerable inconvenience to other guests or staff of the hotel.

Any damage to the room or property belongings by the pet will be charged to the guest.

Information on the website

The content on the Beachhouse Hotel website is intended for informational purposes only. We pay utmost attention to keeping this website as current, correct and complete as possible. Yet it is possible that information is not accurate or outdated. The content of this website is therefore not legally binding.

 

Feedback or complaints

Beachhouse Hotel aims to continuously improve the services to its guest. Complaints or feedback will be used to improve services with the purpose of resolving disputes and reforming policies and procedures. The following procedure is established to ensure that complaint will be dealt with in an efficient and confidential manner.

When you have any feedback or complaints about our services please follow the requirements as follows:

  1. Any complaint can be issued by a guest of Beachhouse Hotel.
  2. Your first point of contact for feedback or complaints should be our reception desk. Our aim is to resolve issues as soon as possible, prior to your departure so you can ultimately enjoy your stay.
  3. The next step is to submit a formal complaint letter by e-mail to info@beachhousehotel.nl to investigate the matter independently.
  4. Please enclose in your feedback or complaint:
  • Details on your reservation as well as your full contact details.
  • Describe your complaint clearly and accurately.
  • Be specific with respect to the reasons for which you are filling a complaint.
  • Mention your expectations clearly, in regards to the resolution of the issue

Response timeframes in complaints handling

If there is no immediate solution for your complaint, its investigation will go through the following timeframes:

  • Acknowledgement of your complaint within 2 working days of receipt.
  • Your complaint will be addressed within 15 working days. A relevant response will be sent immediately.
  • On rare occasions where more time is required for the proper and detailed investigation of your complaint, an extension period will be requested in writing. In our letter, besides any additional information that we may request, we will inform you of our actions taken so far and any further actions required for the completion of the investigation.
  • Our aim is to ensure that you receive our final response within 10 working days from the time of the extension notification or the receipt of any extra information requested from you.

Status update request
Should you wish to request an update at any stage of the complaint investigation, you can do so by contacting the hotel.

Uniform Conditions for the Hotel and Catering Industry (UVH)

The Uniform Conditions for the Hotel and Catering Industry (UVH) apply to all reservations and transactions. The UVH are registered with the Districts Court and the Chamber of Commerce and Industry in The Hague. In case of discrepancies between The Uniform Conditions for the Hotel and Catering Industry (UVH) and the General Terms & Conditions, the latter shall prevail.

Uniform Condition for the Hotel and Catering Industry (UHV)

The Uniform Condition for the Hotel and Catering Industry (UHV) apply on all our bookings.

The Uniform Conditions for the Hotel and Catering Industry (UVH) are the terms and conditions on which catering establishments set up in the Netherlands, such as hotels, restaurants, bars and related businesses (including catering firms, party service firms, etc.), provide catering services and enter into catering agreements. The UVH are registered with the District Court and the Chamber of Commerce and Industry in The Hague.

Clause 1 – Definitions

In the UVH and in the offers and agreements to which the UVH applies, the words below shall have the

meanings assigned to them in this clause.

1.1 Catering Establishment

The natural person or legal entity or partnership which is in the business of providing hotel and/or

catering services and is a member of Koninklijke Horeca Nederland (Dutch trade association for hotel

and catering industry).

1.2 Host

Whoever represents a Catering Establishment in entering into and carrying out catering agreements.

1.3 Provision of Catering Services

The provision by a Catering Establishment of accommodation and/or food and/or drink and/or the

supplying of halls and/or rooms and/or grounds, all these with all the associated work and services, and

all in the broadest sense of the word.

1.4 Customer

The natural person or legal entity or partnership which has entered into an agreement with a Catering

Establishment.

1.5 Guest

The natural person(s) entitled to one or more Catering Services based on a catering agreement entered

into with the Customer. Wherever the UVH speak of Guest, or Customer, this refers to both Guest and

Customer, unless it is clear from the content and implication of the clause that only one of the two can

be intended.

1.6 Catering Agreement

An agreement between a Catering Establishment and a Customer involving one or more Catering

Services to be provided by the Catering Establishment at a price to be paid by the Customer. The term

Reservation is sometimes used in place of the term Catering Agreement.

1.7 Hotel Establishment

The Catering Establishment where the provision of Catering Services consists mainly or exclusively of

supplying accommodation.

1.8 Restaurant Establishment

The Catering Establishment where the provision of Catering Services consists mainly or exclusively of

supplying food and accompanying drink.

1.9 Bar Establishment

The Catering Establishment where the provision of Catering Services consists mainly or exclusively of

supplying drink.

1.10 Room Rental Establishment

The Catering Establishment where the provision of Catering Services consists mainly or exclusively of

providing rooms or halls.

1.11 Reservation Value (the value of the Catering Agreement)

The total expected turnover of the Catering Establishment including service charges, (tourist tax) and

VAT relating to a Catering Agreement concluded with a Customer, which expected turnover is based on

the averages applicable to that Catering Establishment.

1.12 Koninklijk Horeca Nederland

Het Koninklijk Verbond van Ondernemers in het Horeca- en Aanverwante Bedrijf (The Royal

Association of Businesses in the Catering and Related Industries) known as “Horeca Nederland” or any

legal successor to this.

1.13 Cancellation

The written notice by the Customer to the Catering Establishment that one or more of the agreed

Catering Services is no longer required in part or in full, or the written notice by the Catering

Establishment to the Customer that one or more of the agreed Catering Services shall no longer be

provided in part or in full.

1.14 No-show

The failure of a Guest, without prior Cancellation, to make use of one of the Catering Services provided

on the basis of a Catering Agreement.

1.15 Group

A group of 10 or more persons entitled to one or more Catering Services from a Catering Establishment

under the terms of a Catering Agreement or more than one agreement regarded as connected.

1.16 Individual

Every person that does not form part of a Group as defined above.

1.17 Goods

All Goods, including money, valuables and papers of value.

1.18 Corkage

The price charged when drink not provided by a Catering Establishment is consumed on the premises of

that Catering Establishment.

1.19 Food Charge

The price charged when food not provided by a Catering Establishment is consumed on the premises of

that Catering Establishment.

1.20 Turnover Guarantee

A written declaration from the Customer that the Catering Establishment will realise a certain minimum

turnover from one or more Catering Agreements.

Clause headings are used exclusively for reference purposes. No rights may be derived from these.

Clause 2 – Scope

2.1 The UVH apply to the making and content of all Catering Agreements, as well as all offers relating to

the making of such Catering Agreements, to the exclusion of all other general terms and conditions. If

other general terms and conditions besides these are actually in force, the UVH shall prevail where any

conflict arises.

2.2 Departure from the UVH is only possible if set down in writing and on a case by case basis.

2.3 The UVH also cover all natural persons and legal entities which the Catering Establishment uses or has

used in concluding and/or carrying out a Catering Agreement or a different agreement or in running the

Catering Establishment.

2.4 Once the UVH have been declared legally applicable to a certain Catering Agreement, then the latest

valid version of the UVH is considered to apply to all subsequent Catering Agreements between the

same parties, unless agreed otherwise in writing.

Clause 3 – The making of Catering Agreements

3.1 A Catering Establishment can at any time and for any reason refuse to enter into a Catering Agreement,

except where such a refusal is based purely on one or more of the grounds specified in Clause 429 of

the Criminal Code (discrimination).

3.2 All offers presented by a Catering Establishment in connection with the making of a Catering

Agreement are without obligation and conditional “on the supply (or capacity) being adequate”. If the

Catering Establishment invokes the said restriction within a period which can be considered reasonable

in the circumstances following the Customer’s acceptance of the offer then the intended Catering

Agreement shall be considered not to be made.

3.3 If the Catering Establishment has granted the Customer (option holder) a right of first refusal, this right

cannot be revoked, except if and insofar as another potential Customer makes an offer to the Catering

Establishment to enter into a Catering Agreement concerning all or part of the Catering Services due in

the option. In that case, the option holder must be informed of this offer by the Catering Establishment,

whereupon the option holder must state whether or not he wishes to take up the right of first refusal.

If the option holder does not give notice that he wishes to take up the right of first refusal then this right

shall lapse. A right of first refusal can only be granted in writing.

3.4 Catering Agreements for one or more Guests entered into by intermediaries (shipbrokers, travel

agencies, other Catering Establishments, etc.), whether or not in the name of their business

connection(s), shall be considered to be concluded partly for account and risk of this intermediary. The

Catering Establishment shall not owe any commission or percentage, by whatever name, to the

intermediary unless specifically agreed otherwise in writing. Payment by the Guest of the whole or part

of the amount due shall release the intermediary to the same extent.

Clause 4 – General obligations of the Catering Establishment

4.1 The obligations specified in this clause apply to every Catering Establishment. All obligations arising

from the special nature of the Catering Establishment and the type of Catering Services to be performed

are contained in the following clauses.

4.2 In the event that the special regulation referred to in Clauses 5 et seq. is at variance with a general

stipulation in sub-clauses 4.3 – 4.7, the special regulation shall apply.

4.3 Under the terms of the Catering Agreement, the Catering Establishment is, without prejudice to the

stipulations in the following clauses, bound to provide the agreed Catering Services at the agreed times

in the manner, customary in that Catering Establishment.

4.4 The obligation mentioned in Clause 4.3 does not apply:

in the event of force majeure on the side of the Catering Establishment as defined in Clause 15;
if the Guest fails to arrive or arrives more than half an hour late;
if the Customer’s payment of the guarantee deposit/interim payment referred to in Clause 10 is not
made in good time;

if the Customer fails to provide a Turnover Guarantee in good time, despite a request to do so;
if the Customer in any other way fails to fulfil all his obligations towards the Catering Establishment
in whatever respect.

4.5 The Catering Establishment is not obliged to accept and/or take into safe keeping any property of the

Guest.

4.6 If the Catering Establishment makes any charge to the Guest for accepting Goods and/or taking Goods

into safe keeping, the Catering Establishment is obliged to take reasonable care of those Goods, without

prejudice to the stipulations in Clause 12.

4.7 The Catering Establishment is never obliged to admit any domestic animal belonging to the Guest and

may attach conditions to such admission.

Clause 5 – Obligations of the Hotel Establishment

5.1 The Hotel Establishment is during the agreed period obliged to provide the Guest with accommodation

of the standard customary in that hotel, subject to the stipulations in the third sub-clause.

5.2 The Hotel Establishment must also be able to provide the associated Catering Services customary in

that hotel and to supply the facilities customary there.

5.3 The accommodation should be available to the Guest from 14.00 hours on the day of arrival until 12

noon on the day of departure.

5.4 The Hotel Establishment should hang or affix or deposit the house rules in a clearly visible place for the

information of the Guest, or hand over the house rules in writing to the Guest. The Guest is obliged to

observe the house rules.

5.5 The Hotel Establishment is entitled to terminate the provision of Catering Services to a Guest at any

time without prior notice if the Guest repeatedly breaks the house rules, or otherwise behaves in such a

way that the order and peace and quiet in the Catering Establishment and/or the normal running of the

place may be or is disturbed. In that case the Guest must leave the hotel at the first request. The Hotel

Establishment may only exercise this right if the nature and seriousness of the breaches of the house

rules by the guest give sufficient cause, in the reasonable opinion of the Hotel Establishment.

5.6 Unless otherwise agreed, the Hotel Establishment is entitled to regard the reservation as cancelled if the

Guest has not checked in on the first day of the reservation by 18.00 hours, without prejudice to the

stipulations in Clause 9.

5.7 The Hotel Establishment is entitled to ask the Guest to accept accommodation that differs from what is

described in the Catering Agreement, except if such a request is clearly unreasonable and must be

considered obviously too inconvenient for the Guest. In the latter case, the Guest/Customer has the

right to cancel the Catering Agreement to which the afore mentioned request of the Catering

Establishment applies, with immediate effect, without prejudice to his obligations based on other

Catering Agreements. If the Catering Establishment saves money in the above circumstances by

providing accommodation that differs from what is described in the Catering Agreement, the Guest

and/or Customer is entitled to the amount that is saved. Beyond that the Catering Establishment shall

never be obliged to pay any compensation.

5.8 It is not permitted to use areas of the hotel including hotel room, public areas, breakfast room and outdoor spaces for commercial purposes such as photo shoots, events, recordings and other activities, outside the core activities of providing accommodation, without the approval of Beachhouse Hotel BV. Approval must be requested at least two weeks in advance and upon approval this will be recorded in an agreement with appropriate compensation for the use of the space. Beachhouse Hotel B.V. is at all times authorized to stop production if it is suspected that the space is being used for other purposes than agreed. For applications you can contact the Marketing department by mail info@beachhouse.nl

Clause 6 – Obligations of the Restaurant Establishment

6.1 The Restaurant Establishment is obliged to provide the Guest with the agreed facilities at the agreed

time and to supply the agreed food and drink in the quantity, quality and in the manner customary in

that restaurant.

6.2 If no food and drink are agreed in advance then the Restaurant Establishment shall on request provide

whatever food and drink is available at that moment, without prejudice to the other stipulations in

Clause 6.1.

6.3 The Restaurant Establishment is entitled to refrain from providing Catering Services or to terminate

these at any time if the Guest does not behave in a way that is fitting to the class and operation of that

restaurant. The Restaurant Establishment may, among other things, lay down rules concerning the

outward appearance of the Guest. The Guest must leave the restaurant at the first request.

6.4 If the Guest has not arrived by half an hour after the reserved time, the Restaurant Establishment may

consider the reservation cancelled, without prejudice to the stipulations in Clause 9.

Clause 7 – Obligations of the Bar Establishment

7.1 The Bar Establishment is obliged on request to provide the Guest with the drinks which it has in stock.

In addition, the Bar Establishment must be able to provide the Catering Services customary in that

establishment.

7.2 The Bar Establishment is entitled to refrain from providing Catering Services or to terminate these at

any time if the Guest does not behave in a way that is fitting to the class and operation of that bar. The

Bar Establishment may, among other things, lay down rules concerning the outward appearance of the

Guest. The Guest must leave the bar at the first request.

Clause 8 – Obligations of the Catering Establishment concerning room rental

8.1 The Catering Establishment is entitled to provide rooms that differ from what is described in the

Catering Agreement, except if such a request is clearly unreasonable and must be considered obviously

too inconvenient for the Guest. In the latter case, the Guest/Customer has the right to cancel the

Catering Agreement to which the afore mentioned request of the Catering Establishment applies, with

immediate effect, without prejudice to his obligations based on other Catering Agreements. If the

Catering Establishment saves money in the above circumstances by providing rooms that differ from

what is described in the Catering Agreement, the Guest and/or Customer is entitled to the amount that is

saved. Beyond that the Catering Establishment shall never be obliged to pay any compensation.

8.2 The Catering Establishment must in addition be able to provide the Guests with the Catering Services

customary in that establishment.

8.3 The Catering Establishment is entitled to refrain from providing Catering Services or to terminate these

at any time if the Guest does not behave in a way that is fitting to the class and operation of that

Catering Establishment. The Catering Establishment may, among other things, lay down rules

concerning the outward appearance of the Guest. The Guest must leave the Catering Establishment at

the first request.

8.4 The Catering Establishment is entitled, after consultation with the competent authorities locally, to

cancel the Catering Agreement on the grounds of justifiable fear that the public order may be disturbed.

If the Catering Establishment makes use of this power, then the Catering Establishment shall not be

liable to pay any compensation.

Clause 9 – Cancellations

9.1 Cancellation by Customers, general

9.1.1 The Customer is not entitled to cancel a Catering Agreement, unless he at the same time makes a

binding offer to pay the amounts fixed below. Every Cancellation is considered to include such an

offer. Such an offer is considered to be accepted if the Catering Establishment does not reject the offer

forthwith. Cancellation should take place in writing and be dated. The Customer cannot derive any

rights from a verbal Cancellation. The stipulations in Clause 9 apply without prejudice to the

stipulations in other clauses.

9.1.2 The Catering Establishment may inform the Customer at the latest one month before the first Catering

Service based on the relevant Catering Agreement is due to be provided that it will regard certain

Individuals as a Group. In that case all the conditions for Groups apply to those persons.

9.1.3 The stipulations in Clauses 13.1 and 14.6 also apply to Cancellations.

9.1.4 In the event of No-show, the Customer is in all cases required to pay the Reservation Value.

9.1.5 In the event that not all the agreed Catering Services are cancelled, the conditions below apply pro rata

to the Catering Services that are cancelled.

9.1.6 If one or more agreed Catering Services are completely or partly cancelled, the periods in the following

clauses shall be increased by 4 months, if the Reservation Value of the cancelled Catering Services

amounts to more than the correspondingly calculated value of the other Catering Services that the

Catering Establishment could have provided during the period in which the cancelled Catering Services

were to have been provided.

9.1.7 Any amounts which the Catering Establishment already owes to third parties at the time of Cancellation

based on the cancelled Catering Agreement must at all times be fully reimbursed by the Customer to the

Catering Establishment, provided the Catering Establishment has not acted unreasonably in entering

into the commitments in question. The amounts involved shall go towards a reduction of the

Reservation Value referred to in the following clauses.

9.2 Cancellation of hotel accommodation/lodgings

9.2.1 Groups

If a reservation for only hotel accommodation is made, either with or without breakfast, for a Group

then the following applies to the Cancellation of this reservation.

In case of Cancellation more than 3 months before the time when the first Catering Service should
be provided under the terms of the Catering Agreement, hereinafter called “the Commencement

Date”, the Customer is not obliged to make any payment to the Hotel Establishment.

In case of Cancellation more than 2 months before the Commencement Date, the Customer is
obliged to pay 15% of the Reservation Value to the Hotel Establishment.

In case of Cancellation more than 1 month before the Commencement Date, the Customer is
obliged to pay 35% of the Reservation Value to the Hotel Establishment.

In case of Cancellation more than 14 days before the Commencement Date, the Customer is
obliged to pay 60% of the Reservation Value to the Hotel Establishment.

In case of Cancellation more than 7 days before the Commencement Date, the Customer is obliged
to pay 85% of the Reservation Value to the Hotel Establishment.

In case of Cancellation 7 days or less before the Commencement Date, the Customer is obliged to
pay 100% of the Reservation Value to the Hotel Establishment.

9.2.2 Individuals

If a reservation for only hotel accommodation is made, either with or without breakfast, for a one or

more Individuals then the following applies to the Cancellation of this reservation.

In case of Cancellation more than 1 month before the Commencement Date, the Customer is not
obliged to pay any money to Hotel Establishment.

In case of Cancellation more than 14 days before the Commencement Date, the Customer is
obliged to pay 15% of the Reservation Value to the Hotel Establishment.

In case of Cancellation more than 7 days before the Commencement Date, the Customer is obliged
to pay 35% of the Reservation Value to the Hotel Establishment.

In case of Cancellation more than 3 days before the Commencement Date, the Customer is obliged
to pay 60% of the Reservation Value to the Hotel Establishment.

In case of Cancellation more than 48 hours before the Commencement Date, the Customer is
obliged to pay 85% of the Reservation Value to the Hotel Establishment.

In case of Cancellation 48 hours or less before the Commencement Date, the Customer is obliged
to pay 100% of the Reservation Value to the Hotel Establishment.

9.3 Cancellation of restaurant/table reservation

9.3.1 Groups

If a reservation for only a restaurant (table reservation) is made for a Group then the following applies

to the Cancellation of that reservation:

if a menu has been agreed:
in case of Cancellation more than 14 days before the reserved time no payment is due;
in case of Cancellation 14 days or less but more than 7 days before the reserved time the
Customer shall pay 25% of the Reservation Value;

in case of Cancellation 7 days or less before the reserved time the Customer shall pay 50% of
the Reservation Value;

in case of Cancellation 3 days or less before the reserved time the Customer shall pay 75% of
the Reservation Value.

if no menu has been agreed:
in case of Cancellation more than twice 24 hours before the reserved time no payment is due;
in case of Cancellation twice 24 hours or less before the reserved time the Customer shall pay
50% of the Reservation Value.

9.3.2 Individuals

If a reservation for only a restaurant (table reservation) is made for one or more Individuals then the

following applies to the Cancellation of that reservation:

if a menu has been agreed:
in case of Cancellation more than four times 24 hours before the reserved time no payment is
due;

in case of Cancellation four times 24 hours or less before the reserved time the Customer shall
pay 50% of the Reservation Value.

if no menu has been agreed:
in case of Cancellation more than twice 24 hours before the reserved time no payment is due;
in case of Cancellation twice 24 hours or less before the reserved time the Customer shall pay
50% of the Reservation Value.

9.4 Cancellation of other Catering Agreements

9.4.1 The following shall apply to the Cancellation of any reservations not covered by Clauses 9.2 and 9.3.

9.4.2 The Cancellation of a Reservation made for a group shall be subject to the following.

In case of Cancellation more than 6 months before the time when under the terms of the Catering
Agreement the first Catering Service should be provided, the Customer is not obliged to make any

payment to the Catering Establishment.

In case of Cancellation more than 3 months before the said time, the Customer is obliged to pay
10% of the Reservation Value to the Catering Establishment.

In case of Cancellation more than 2 months before the said time, the Customer is obliged to pay
15% of the Reservation Value to the Catering Establishment.

In case of Cancellation more than 1 month before the said time, the Customer is obliged to pay
35% of the Reservation Value to the Catering Establishment.

In case of Cancellation more than 14 days before the said time, the Customer is obliged to pay 60%
of the Reservation Value to the Catering Establishment.

In case of Cancellation more than 7 days before the said time, the Customer is obliged to pay 85%
of the Reservation Value to the Catering Establishment.

In case of Cancellation 7 days or less before the said time, the Customer is obliged to pay 100% of
the Reservation Value to the Catering Establishment.

9.4.3 The Cancellation of a Reservation made for one or more individuals shall be subject to the following.

In case of Cancellation more than 1 month before the time when under the terms of the Catering
Agreement the first Catering Service should be provided, the Customer is not obliged to make any

payment to the Catering Establishment.

In case of Cancellation more than 14 days before the said time, the Customer is obliged to pay 15%
of the Reservation Value to the Catering Establishment.

In case of Cancellation more than 7 days before the said time, the Customer is obliged to pay 35%
of the Reservation Value to the Catering Establishment.

In case of Cancellation more than 3 days before the said time, the Customer is obliged to pay 60%
of the Reservation Value to the Catering Establishment.

In case of Cancellation more than 24 hours before the said time, the Customer is obliged to pay
85% of the Reservation Value to the Catering Establishment.

In case of Cancellation 24 hours or less before the said time, the Customer is obliged to pay 100%
of the Reservation Value to the Catering Establishment.

9.5 Cancellation by the Catering Establishment

9.5.1 The Catering Establishment is entitled to cancel a Catering Agreement subject to the following, unless

the Customer has given written notice within seven days after the signing of the said Catering

Agreement requiring the Catering Establishment to waive its powers to cancel the agreement, provided

that the Customer at the same time clearly states that he is also waiving his own powers to cancel the

agreement.

9.5.2 If the Catering Establishment cancels a Catering Agreement to provide food and accompanying drink,

the Clauses 9.1.1 and 9.3.2 apply correspondingly, transposing Customer and Catering Establishment.

9.5.3 If the Catering Establishment cancels a Catering Agreement other than the one referred to in Clause

9.5.2, then Clauses 9.1.1 and 9.2.2 apply correspondingly, transposing Customer and Catering

Establishment.

9.5.4 The Catering Establishment is at all times entitled to cancel a Catering Agreement, without being

obliged to pay the aforementioned amounts, if there are sufficient indications that the gathering to be

held in the Catering Establishment on the grounds of the Catering Agreement is of such a different

character from what might have been expected on the grounds of the Customer’s statement or on the

grounds of the capacity of the Customer or Guests, that the Catering Establishment would not have

concluded the agreement, if it had been aware of the actual nature of the gathering. If the Catering

Establishment exercises this right after the gathering in question has started, the Customer shall be

obliged to pay for the Catering Services provided up to that point in time, but the Customer’s obligation

to pay for the rest shall cease to apply. In such an event, the payment for the Catering Services

provided shall be calculated in proportion to the time the gathering was due to last.

9.5.5 Instead of exercising its right referred to in 9.5.4, the Catering Establishment is entitled to set additional

requirements for the course of the gathering in question. If there are sufficient indications that these

requirements are not being (or will not be) fulfilled, the Catering Establishment shall still be entitled to

exercise the right referred to in 9.5.4.

9.5.6 If and insofar as the Catering Establishment also acts as a tour operator in the legal sense, the following

shall apply with regard to travel agreements in the legal sense. The Catering Establishment may change

an essential point in the travel agreement, owing to important circumstances that are immediately

reported to the Customer. The Catering Establishment may also change a non-essential point in the

travel agreement, owing to important circumstances that are immediately reported to the Customer. Up

to twenty days before the commencement of travel, the Catering Establishment may increase the cost of

the trip in connection with changes in the cost of transport, including fuel costs, the levies that are due,

or the applicable exchange rates. If the traveller refuses to accept any such change, the Catering

Establishment may cancel the travel agreement.

Clause 10 – Guarantee deposit and interim payment

10.1 The Catering Establishment can at any time require the Customer to deposit or arrange to have

deposited with the Catering Establishment a guarantee deposit amounting at most to the Reservation

Value less any interim payments already made. Guarantee deposits received shall be subject to proper

accounting procedures, shall serve exclusively as security for the Catering Establishment and definitely

do not count as already realised turnover.

10.2 The Catering Establishment can in each case ask for an interim payment for Catering Services already

provided.

10.3 The Catering Establishment may recover all sums owed by the Customer on any account out of the

amount deposited in accordance with the previous clauses. The balance must be repaid to the Customer

by the Catering Establishment immediately.

Clause 11 – Turnover Guarantee

11.1 If a Turnover Guarantee is issued, the Customer is obliged to pay the Catering Establishment at least the

sum determined in the Turnover Guarantee in respect of the Catering Agreements concerned.

Clause 12 – Liability of the Catering Establishment

12.1 The exclusion of liability in this clause does not apply insofar as the Catering Establishment has

received a payment from an insurance company or from another third party relating to the risk that has

materialised.

12.2 Without prejudice to the conditions in Clause 4.6, the Hotel Establishment is not liable for damage or

loss of Goods which have been brought into the hotel by a Guest who is staying there. The Customer

indemnifies the Hotel Establishment against claims from Guests in this respect. These stipulations do

not apply insofar as the damage or loss is caused intentionally or the hotel is grossly at fault.

12.3 Without prejudice to the conditions in Clauses 12.7 and 12.8, the Catering Establishment is never liable

for any damage whatsoever suffered by the Customer, the Guest and/or third parties unless the damage

is caused intentionally or the Catering Establishment is grossly at fault. This liability exclusion also

applies in particular to damage resulting from consuming foods prepared or served by the Catering

Establishment, and to damage resulting from computer-related problems. If imperative law only

permits a less extensive liability restriction, that less extensive restriction shall apply.

12.4 In no case is the Catering Establishment obliged to pay a higher sum in compensation than:

the Reservation Value or, if that is more,
2a. the amount paid out by the Catering Establishment’s insurer to the Catering Establishment for the

damage, or

2b. the compensation for the damage received from another third party.

12.5 The Catering Establishment is never liable for damage to or caused by vehicles of the Guest, except if

and insofar as the damage is caused intentionally or the Catering Establishment is grossly at fault.

12.6 The Catering Establishment is never liable for damage caused directly or indirectly to any persons or

property as a direct or indirect result of any defect or any feature or circumstance on or in any moveable

or immoveable property which the Catering Establishment is looking after, holding on a long or short

lease, hiring or which it owns or which is in any other way at the disposal of the Catering

Establishment, except if and insofar as the damage is caused intentionally or the Catering Establishment

is grossly at fault.

12.7 If the Guest finds there has been any damage to the Goods placed in safe keeping, in exchange for

payment as referred to in Clause 4.6, the Catering Establishment is obliged to make good the damage to

these Goods resulting from their being damaged or lost. Compensation is never due in connection with

other Goods contained inside the Goods which are handed in.

12.8 If the Catering Establishment accepts Goods or if Goods are deposited, left in safe keeping and/or left

behind in any way, anywhere or by anyone without the Catering Establishment charging any money for

this, then the Catering Establishment is never liable for damage to or in connection with those Goods

however this may arise unless the Catering Establishment deliberately caused this damage, or the

Catering Establishment is grossly to blame for the damage.

12.9 The Customer (not being a natural person who is not acting in the exercise of a profession or business)

indemnifies the Catering Establishment in full against any claim, by whatever name, which the Guest

and/or any third party may lodge against the Catering Establishment, if and insofar as this claim has any

connection in the broadest sense with any (Catering) Service to be provided or which has been provided

by the Catering Establishment under the terms of any agreement with the Customer or has any

connection with the accommodation where such a (Catering) Service was provided or was to be

provided.

12.10 The liability to indemnify referred to in Clause 12.9 also applies if the Catering Agreement with the

Customer and/or the Guest is cancelled in full or in part for any reason.

Clause 13 – Liability of the Guest and/or Customer

13.1 The Customer and the Guest and anyone accompanying them are severally liable for all damage which

has occurred and/or may occur to the Catering Establishment and/or to any third party as a direct or

indirect result of any non-fulfilment of obligations (culpable deficiency) and/or wrongful action,

including breaking the house rules, committed by the Customer and/or the Guest and/or anyone

accompanying them, as well as for all damage caused by any animal and/or any substance and/or any

article which is in their possession or which is under their supervision.

Clause 14 – Settlement of accounts and payment

14.1 The Customer has to pay the price fixed in the Catering Agreement or, insofar as the Catering

Agreement was signed more than three months before the time when the Catering Services arising out

of that Agreement have to be provided, the prices which apply at the time that the Catering Service(s)

has/have to be provided, which are understood to be the prices stated on the lists displayed by the

Catering Establishment in a place visible to the Guest or which are included in a list which is handed to

the Customer/Guest, if necessary at the request of said Customer/Guest.

14.2 A list is considered to be displayed in a place visible to the Guest if the list is visible in rooms which are

normally accessible in the Catering Establishment.

14.3 An extra charge can be made by the Catering Establishment for special services, such as the use of a

cloakroom, garage, safe, laundry, telephone, telex, TV rental, etc.

14.4 All accounts, including accounts relating to Cancellation or No-show, are due for payment by the

Customer and/or Guest at the time they are presented to him. The Customer is responsible for paying in

cash unless otherwise agreed in writing or unless agreed otherwise.

14.5 If an invoice is sent out for an account which is below € 150, – according to the conditions in the fourth

sub-clause, then the Catering Establishment may add € 15,- for administration costs to the account. The

stipulations in this clause correspondingly apply to that amount.

14.6 The Guest and the Customer are severally liable for all amounts which one or both of them may owe the

Catering Establishment on any account. Neither of them may appeal to benefit of excussion. Except

where stipulated otherwise, Catering Agreements are considered to be concluded jointly on behalf of

every Guest. By turning up the Guest acknowledges that the Customer was competent to represent him

in concluding the relevant Catering Agreement.

14.7 As long as the Guest and/or Customer has not entirely fulfilled all his obligations to the Catering

Establishment, the Catering Establishment is entitled to take over and keep all Goods which the Guest

and/or Customer has brought with him to the Catering Establishment, until the Guest and/or Customer

has fulfilled all his obligations to the Catering Establishment to the satisfaction of the Catering

Establishment. Should this situation arise, the Catering Establishment has a right of lien as well as a

right of retention on the Goods in question.

14.8 If payment otherwise than in cash is agreed, all invoices for any amount must be paid by the Customer

to the Catering Establishment within fourteen days of the invoice date. If an invoice is sent out, the

Catering Establishment is at all times entitled to add an extra 2% to the invoice to cover the restriction

of its credit, which is removed if the Customer pays the invoice within fourteen days.

14.9 If and insofar as payment is not made in good time, the Customer is in default without any notice of

default being necessary.

14.10 If the Customer is in default he must reimburse the Catering Establishment for all costs, both judicial

and extrajudicial, arising from collection. The set level of extrajudicial collection costs is at least 15%

of the principal amount owed, with a minimum of ε 100.- all to be increased by the VAT due on that

amount.

14.11 Over and above this, if the Customer is in default he will be charged interest at 2% above the legal

interest rate. When the amount of interest due is calculated, part of a month is counted as a full month.

14.12 If the Catering Establishment has in its keeping Goods as referred to in Clause 14.7 and if the Customer

from whom the Catering Establishment has received the Goods into keeping is in default for three

months, the Catering Establishment is entitled to sell these Goods publicly or privately and to recover

the amount owed from the proceeds. The costs associated with the sale are also the responsibility of the

Customer, and the Catering Establishment can also recover these costs from the proceeds of the sale.

After the Catering Establishment has recovered everything it is owed, any remaining money shall be

paid to the Customer.

14.13 Every payment shall, regardless of any endorsements or observations made by the Customer at the time

of payment, be considered as serving to reduce the debt of the Customer to the Catering Establishment

in the following order:

the costs of execution
the judicial and extrajudicial collection costs
the interest
the damage
the principal amount.

14.14 Payment shall take place in Dutch currency. If the Catering Establishment accepts foreign instruments

of payment then the market exchange rate in force at the time of payment shall apply. The Catering

Establishment may charge administration costs amounting to a maximum of 10% of the amount offered

in foreign currency. The Catering Establishment can effectuate this by adjusting the market exchange

rate then in force by a maximum of 10%.

14.15 The Catering Establishment is never obliged to accept cheques, giro payment cards and other such

instruments of payment and may attach conditions to the acceptance of such instruments of payment.

The same applies to other instruments of payment not referred to here.

Clause 15 – Force majeure

15.1 Force majeure for the Catering Establishment, which means that any deficiency caused by this cannot

be attributed to the Catering Establishment, shall be defined as every foreseen or unforeseen,

foreseeable or unforeseeable circumstance which interferes with the fulfilment of the Catering

Agreement by the Catering Establishment to such an extent that the fulfilment of the Catering

Agreement becomes impossible or difficult.

15.2 Such circumstances are also understood to include such circumstances involving persons and/or

services and/or institutions which the Catering Establishment is planning to use in fulfilling the

Catering Agreement, as well as everything that applies to the afore mentioned in terms of force majeure

or reasons for postponement or cancellation, as well as non-fulfilment by the afore mentioned.

15.3 If one of the parties to a Catering Agreement is not in a position to fulfil any obligation in that Catering

Agreement, he is obliged to inform the other party of this as soon as possible.

Clause 16 – Lost and found

16.1 Any objects which are lost or left behind in the building and appurtenances of the Catering

Establishment and which are found by the Guest, must be handed in to the Catering Establishment by

the Guest with all convenient speed.

16.2 Any objects which the rightful owner has not claimed from the Catering Establishment within a year of

their being handed in become the property of the Catering Establishment.

16.3 If the Catering Establishment sends the Guest any objects that have been left behind, this shall take

place entirely for account and risk of the Guest. The Catering Establishment is never obliged to send on

such objects.

Clause 17 – Corkage

17.1 If the Guest and/or Customer consumes drink that has not been provided by a Catering Establishment

on the premises of that Catering Establishment, the Customer has to pay Corkage for each bottle

consumed.

17.2 If the Guest and/or Customer consumes food that has not been provided by a Catering Establishment on

the premises of that Catering Establishment, the Customer has to pay a Food Charge.

17.3 The amounts referred to in Clauses 17.1 and 17.2 shall be agreed in advance or, in the absence of prior

agreement, shall be fixed at a reasonable level by the Catering Establishment.

Clause 18 – Applicable law and disputes

18.1 Catering Agreements shall be governed exclusively by the laws of the Netherlands.

18.2 Any dispute between the Catering Establishment and the Customer (not being a natural person who is

not acting in the exercise of a profession or business) shall be exclusively subject to the jurisdiction of

the court in the domicile of the Catering Establishment, unless another court is competent under the

strictly binding provisions of the law and without prejudice to the authority of the Catering

Establishment to settle the dispute through the court which would have jurisdiction in the absence of

this condition.

18.3 If and as soon as an arbitration committee is established under the auspices of Koninklijk Horeca

Nederland and any other organisations which may be involved, the disputes which the arbitration

committee is set up to mediate shall be settled in accordance with the regulations drawn up for this

purpose.

18.4 All claims from the Customer become barred after one year has elapsed from the time of their

origination.

18.5 The nullity of one or more clauses in these general terms and conditions does not affect the validity of

all the other clauses. If a clause in these general terms and conditions turns out to be invalid for any

reason, then the parties are assumed to have agreed a valid replacement clause which comes as close as

possible to the meaning and scope of the invalid clause.

Privacy Statement

Introduction

In this privacy statement, the Cobraspen Groep outlines how it handles personal data supplied by customers, clients, website visitors, suppliers and other concerned parties. As the parent company, Cobraspen Groep B.V. is the controller in the sense of the provisions of the General Data Protection Regulation (Algemene Verordening Gegevensbescherming, AVG).
This privacy statement may be updated from time to time. The most recent version will be published on this page and on the website https://www.cobraspen.nl.

The following websites and the associated companies are part of the Cobraspen Groep:
• Beachhouse.nl
• Aquaramabeachclub.nl
• Htelapartments.com
• Htel.nl
• Forestsuites.nl
• Sugarcity.com
• Sugarcityevents.com
• Officehotel.nl
This privacy statement is also applicable to the website that you are currently visiting.
Beachhouse Hotel is part of the Cobraspen Groep holding, through the subsidiary Beachhouse Hotel B.V. This privacy statement is therefore also applicable to all concerned parties linked to Beachhouse Hotel.

Controller contact information

Cobraspen Groep B.V., Elswoutslaan 20, 2051 AE OVERVEEN +31 (023) 526 49 49 https://www.cobraspen.nl

Mr J. Deumens is the IT Specialist and Data Protection Officer for the Cobraspen Groep B.V. If you have any questions or requests, please contact him by sending an email to privacy@cobraspen.nl.

Personal data that we process

Personal data is understood to be all data offering information about an identified or identifiable natural person. Cobraspen Groep B.V. and its subsidiaries process your personal data because you use our services and/or you have supplied us with this information. For example, in the process of renting property (a residence, office space, event location or hotel room).
We process the following personal data:
• First and last name
• Sex
• Address information
• Email address
• Company name
• Telephone number (mobile, direct and/or office),
• Chamber of Commerce information
• Bank account details
• Company website
• Position and department
• Date of birth
• Days at work
• Dietary requirements/allergies/illnesses and physical conditions (pregnancy, disability, overstress).
If you stay as a guest at one of the Cobraspen Groep hotels, we also collect the following additional data:
• Passport number
• Credit card number + expiry date.

Objectives and fundamentals

In accordance with privacy legislation, we are required to state the purposes for which we use your data and the legal grounds for us to do so. Your data is necessary to enable us to prepare and execute contractual agreements between you and Cobraspen Groep B.V. or one of the group’s subsidiary companies. Such an agreement cannot be realised without this information. This applies to:

  1. Renting an office space
  2. Selling or letting property
  3. Renting a hotel room or apartment
  4. Hiring an event location
  5. The use of other catering facilities (restaurant)
  6. Using internet services offered by our internet service provider during an event.

We can also use your personal data if there is a justified interest for us to do so. First and foremost, this interest concerns being able to offer all of our (potential) customers, clients, suppliers and other concerned parties the best and most personal service possible. Marketing activities are also a justified interest. Your privacy is always of the highest priority. The following activities are specific examples of cases of justified interest:

  1. Reviews & customer satisfaction research
  2. A visit to (one of) the Cobraspen Groep website(s)*
  3. Newsletter and email
  4. Personalised advice
  5. Campaigns
  6. Social media
  7. Security, Wi-Fi & cameras.

*cobraspen.nl; officehotel.nl; sugarcity.com; sugarcityevents.com; beachhouse.nl; aquaramabeachclub.nl; htelapartments.com; forestsuites.nl.

And finally, we are sometimes legally obliged to process your data, e.g. for financial purposes. In some cases, you will have given us permission to use your data, such as when you subscribe to the newsletter. We keep meticulous records and you can unsubscribe at any time.

Retention periods

We will not store or use your data for longer than is strictly required. All of your data is subsequently deleted or anonymised for use in internal analyses or reports. It is impossible to trace such anonymised data back to individuals.

What does this mean in practice? We apply certain retention periods, after which we delete your data. Specifically:

 

  1. We delete inactive customer accounts after 7 years. After this period, we only use your data anonymously for internal reports.
  2. The Tax Office requires us to retain our administration with your invoice, payment and ordering information for 7 years. After this period, we only use this data anonymously for internal reports. It is important that you also retain copies of invoices from your agreements.
  3. If you have subscribed to the newsletter or given permission for us to send you personalised messages, we retain this permission in order to prove that you indicated your desire to receive these messages in a certain period. If you decide that you no longer wish to receive the newsletter or personalised messages, we also retain the withdrawal of your permission.
  4. We retain emails and contact requests for a maximum of 2 years, unless you request that they are deleted at an earlier time.
  5. We store CCTV recordings made of our buildings for a maximum of 4 weeks, unless we detect suspicious activity requiring further investigation or if the recordings need to be stored for longer in connection with an incident.
  6. The above stipulations do not alter the fact that we are at liberty to store data for a longer period of time in the case that this data is required for handling potential (legal) disputes.
Sharing personal data with third parties

We only share your data with third parties if this is strictly necessary for the services we offer. Such third parties are: suppliers, payment partners, IT service providers and parties that collect our reviews. Parties such as data management platforms, media and advertisement agencies and research agencies become involved when we want to offer you personalised advice or display targeted advertisements, e.g. tailored to your interest in certain products/services. In cases of suspicious circumstances, we are obliged to share customer data with the relevant authorities.

The parties that we grant access to your data are only permitted to use this information in order to supply you with a service on behalf of Cobraspen Groep B.V. or one or more of its subsidiaries, unless they are individually responsible for obtaining and protecting your data. Some cookie developers have access to the information collected by cookies on our website. More information on this subject is available in our cookie statement and in the privacy policies of these parties. We will never sell your data to third parties

Viewing, amending or deleting data

You have the right to view your personal data and to request that we amend or delete this data. We will take the necessary action if the associated legal requirements are satisfied and no exceptions apply upon which grounds we are required to store the data. You also have the right to retract your permission for the data to be processed and (in certain circumstances) to object to your personal data being processed by the Cobraspen Groep. You also have the right to temporarily restrict the processing of your data and to data transferability. This means that you can submit a request to us for us to send you all personal data we have stored about you in a computer file, insofar as this is within the constraints of the available technology and does not violate the privacy of others.

If you would like to view your data, to have us amend or delete data, transfer your personal data, withdraw permission for the use of your data or lodge an objection against the processing of your personal data, please send an email to privacy@cobraspen.nl.

In order to ensure that the request was submitted by you, we may ask you to submit proof of your identity. We will respond to your request as soon as possible, in any case within one month. In the case of a highly complicated request, we may extend this period by two months (if so, we will inform you of this within one month).

Complaint procedures

If you have a complaint regarding compliance with this privacy statement or regarding a violation of your legal rights, please contact the Cobraspen Groep Data Protection Officer (Mr J. Deumens) by sending an email to privacy@cobraspen.nl.

You can also submit a complaint to the national supervisory body, the Dutch Data Protection Authority. Complaints can be submitted using the following page (in Dutch): https://autoriteitpersoonsgegevens.nl/nl/zelf-doen/privacyrechten/klacht-indienen-bij-de-ap.

Personal data security

The Cobraspen Groep will always do its utmost to protect your data and takes appropriate technical, physical and organisational measures to avoid misuse or loss of data, as well as unauthorised access, unwanted publication or unlawful adjustments. These measures include the IT Security Policy, staff training and using secure connections and storage.

If you are concerned that your data is not sufficiently protected or have indications that your data is being misused, please contact us by sending an email to privacy@cobraspen.nl.

Overveen, November 2018

Data Policy

Cookies and comparable technologies

Cookies are small text files that are saved in the browser of the user’s computer, tablet or smartphone when they visit a website for the first time. The Beachhouse Hotel website (and the other Cobraspen Groep websites as stated in article 1) uses functional and analytical cookies. When you first visited one of our websites, we informed you about these cookies and asked for your permission for these cookies to be placed.

Functional cookies:

So-called functional cookies are used to help us provide services or to save your preferences.

For example, for:

  • Remembering the preferences you indicated during your visit to the website;
  • Saving and forwarding information you entered into a contact form on various pages of the website, so that you do not have to repeatedly enter the same details when you next visit the website;
  • Saving your preferences;
  • Helping us detect misuse of our websites.

The basis for placing these cookies is: justified interest.

Analytical cookies:

These cookies are used to analyse your visit to our websites. We analyse, for example, how many people visit our websites, how long they spend on the websites, the order in which they visit pages and whether we need to adjust website pages. We use the results to help make our websites more user-friendly. These cookies are also used to solve potential technical problems on the websites.

The basis for placing these cookies is: justified interest.

 

Tracking cookies:

We will only use tracking cookies for commercial purposes if you have given your permission in advance. These cookies, often placed by third parties, help us to make you personalised offers. The collected information is shared with third parties, and they can use tracking cookies to track your internet behaviour.

The basis for placing these cookies is: justified interest.

Adjust cookie settings

You can change your cookie settings in your browser at any time.

Current cookies

Some cookies (so-called third-party cookies) are placed by third parties with the consent of Cobraspen Groep in order to draw your attention to certain products or services, or to offer you direct access to social media and other services: Twitter, LinkedIn, Facebook, Hotjar, LiveChat, Google Maps, and Google AdWords.

For information on the cookies placed by these external parties, the information that the cookies collect and the purpose of collecting the information, please refer to the privacy statements of the party in question (available on their website). These statements can be frequently revised and Cobraspen Groep B.V. has no influence whatsoever over such revisions.

Most internet browsers allow you to block cookies, in which case the cookies will no longer be saved. You can also delete all cookies and previously collected information from your computer. Check your browser settings for more information.

For more information about managing cookies, see:
http://www.allaboutcookies.org/manage-cookies/.